Chargeback Gurus vs Justt: What Each Vendor Says
A side-by-side read of what Chargeback Gurus and Justt each say their platforms do, in their own words.
Two vendors come up when a merchant starts shopping for chargeback help. One is Chargeback Gurus. The other is Justt. This page puts their own words side by side so you can compare them without a sales pitch. Every claim below comes from the vendor that makes it. Each vendor posts its prices on its own website, so check there.
Why merchants compare these two
Chargebacks eat time and money at once. A merchant fighting them by hand soon wants software to do the work.
This comparison sticks to what each vendor says about itself. That is the only fair way to line them up. Read each section as the vendor's own account of its platform, then follow the links at the end to dig deeper.
Chargeback Gurus on its own platform
Chargeback Gurus says it offers one unified chargeback management platform.
Chargeback Gurus says its dispute handling is guided by AI to maximize recovery and minimize wasted effort. It also says automation handles volume efficiently so a team can stay focused on growth.
The vendor does not describe itself as a pure software play. Chargeback Gurus says CBG works with clients to create industry-specific strategies that align with their goals. So Chargeback Gurus pairs its platform with strategy work for each client's industry.
Justt on its own platform
Justt's site describes its platform as AI-native, enterprise-grade chargeback management. Justt says it uses advanced AI technology to deliver customized, automated solutions for merchants.
Justt's site lists platform, alerts, insights, integrations, and Justt for Shopify among its offerings.
How each vendor describes dispute handling
This is where the two accounts differ most in shape.
Chargeback Gurus says its Smart Representment reverses chargebacks and recovers more revenue. Representment is the step where a merchant sends evidence back to the card network to argue a dispute. Chargeback Gurus names a product for that step and says what it aims to do.
Justt describes the same work in different words. Justt's site says Dynamic Arguments builds unique, evidence-backed proof for every dispute automatically. Justt's site says it tailors evidence and arguments to the chargeback patterns of your vertical.
So both vendors describe building a case for each dispute. Chargeback Gurus frames its work as Smart Representment guided by AI. Justt frames its work as arguments built automatically and shaped to a merchant's trade.
What each vendor says about analytics
Both vendors claim a window into why disputes happen.
Chargeback Gurus says its dispute analytics surface weak points and trends you would not otherwise spot. It also says a unified analytics dashboard gives clear visibility into performance, trends, and root causes behind disputes.
Justt's site lists insights among its offerings. Justt's site says repeat disputers are detected using cross-merchant network data. That is a specific claim about one kind of pattern its insights can find.
Alerts and stopping disputes early
The best dispute is the one never filed. Justt's site talks about that stage.
Justt's site says it integrates Ethoca and Verifi alerts directly, with automated refund decisions you configure. Justt's site says Order Insight and Consumer Clarity resolve cardholder confusion before a dispute is ever filed.
Justt's page says PayPal, Klarna, and other alternative payment methods let you resolve disputes with customers before they become chargebacks.
Integrations, payments and markets
Justt says its platform handles multiple PSPs and multiple markets. Justt integrates across your payment stack and unifies every chargeback into a single, live dashboard. Justt's page says it can automatically issue refunds on Apple Pay and Google Pay disputes based on your policies.
Which vendor says it fits your shop
No one can pick for you from here. Still, each vendor's own account points to the shops it has in mind.
Chargeback Gurus says CBG works with clients to create industry-specific strategies. That suits a merchant who wants a vendor to build a plan around its trade. Justt's site says it tailors evidence to your vertical and lists Justt for Shopify. That suits a merchant who wants automated case building inside a modern stack.
Where to go next
Neither vendor may be the right one. If Chargeback Gurus is close but not quite right, read about chargeback gurus alternatives. If Justt is the near miss, start with justt alternatives.
To see how Chargeback Gurus lines up against another vendor, read chargeback gurus vs chargeback.io. For a deeper look at Justt alone, see the justt chargeback page.
Then visit each vendor on your shortlist at its own website. Ask how it handles disputes like yours, and get any figures in writing.