Chargeblast Review: What Its Own Docs Say
Chargeblast sells chargeback alerts. Here are its three alert types and what each one asks of a merchant.
A chargeback alert is a heads up that a cardholder has flagged a charge. The merchant gets a chance to act before the dispute fully lands. Chargeblast is one company that sells this kind of service. Here is a Chargeblast review of its three alert types and what each one asks of a merchant.
What Chargeblast says it offers
Chargeblast's docs say it offers three types of alerts: Ethoca, CDRN and RDR. Each type comes from a different card network program, and each asks something different of the merchant. The rest of this page walks through what Chargeblast's docs say about each one.
Ethoca alerts: what Chargeblast's docs say
Chargeblast's docs say Ethoca is a Mastercard service that covers both Mastercard and Visa transactions. So one alert type can catch disputes on cards from two networks, at least as Chargeblast describes it.
There is work on your side, though. Chargeblast's docs say Ethoca alerts require merchant-side refunding. When the alert arrives, your shop is the one that has to issue the money back. The alert tells you a dispute is coming. It does not settle anything for you.
CDRN alerts: what Chargeblast's docs say
Chargeblast's docs say CDRN is an issuer based product offered by Visa.
RDR alerts: what Chargeblast's docs say
The third type works differently. Chargeblast's docs say RDR is a dispute resolution product offered by Visa where the acquirer is responsible for refunding the transactions. The acquirer is the bank side of the deal, not your shop.
That changes your workload completely. Chargeblast's docs say no action is required by the merchant for RDR. The alert fires, the acquirer handles the refund, and your shop stays out of it.
How the three alert types differ in merchant workload
Put side by side, the pattern is simple. Chargeblast's docs say Ethoca hands you the refund job, while RDR puts it on the acquirer.
| Alert type | Network source | Who refunds |
|---|---|---|
| Ethoca | Mastercard service, covers Mastercard and Visa | Merchant |
| CDRN | Issuer based product from Visa | Ask Chargeblast |
| RDR | Dispute resolution product from Visa | Acquirer |
If your shop has little time to act on alerts, the RDR type is the one Chargeblast's docs describe as hands off. Chargeblast's docs say Ethoca asks you to move money back yourself.
Where to get pricing and current details
For current plans, pricing and setup details, go to Chargeblast's own website.
Comparing Chargeblast with other tools
Chargeblast is not the only company in this space. If you want to weigh it against rivals, this site has pages that put the options side by side. Start with a look at chargeblast alternatives to see the wider field. Then read chargebacks911 vs chargeblast for a head to head. There are two more head to head pages, one here and another here. Each comparison page lays out what each vendor says about itself, so you can carry this same vendor sourced approach across every option you consider.